Terms of Service

These Terms of Service ("Terms") govern your use of the Lead Automation Solutions website and services. By accessing our website or using our services, you agree to be bound by these Terms.

Services

Lead Automation Solutions builds, hosts, ranks and operates lead-generation websites for local service businesses. A typical engagement includes a website built for your trade and city, a dedicated tracking telephone number that forwards to a line you nominate, email and SMS notification of inquiries, and access to a dashboard reporting the calls and form submissions the website produced.

The website and the domain name remain our property. You rent the website as a service for as long as your service is active. It does not transfer ownership of the domain, the website, its content, or its telephone number.

While your service is active, we will not provide a website for another business offering the same service in the same city. This commitment ends when your service ends.

The specific services provided to you will be detailed in a separate service agreement.

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services to send spam or unsolicited communications in violation of applicable law
• Violate any applicable local, state, national, or international law or regulation
• Infringe upon the intellectual property rights of others
• Transmit any harmful, offensive, or disruptive content
• Attempt to gain unauthorized access to our systems or networks

Client Responsibilities

When using our services, you are responsible for:

• Providing accurate and complete information about your business
• Ensuring your use of our services complies with all applicable laws, including CAN-SPAM, TCPA, and GDPR
• Obtaining any required consents before we contact your customers or prospects on your behalf
• Maintaining the confidentiality of any account credentials

SMS/Text Messaging Program

Lead Automation Solutions operates an SMS notification program ("Lead Alerts") that sends automated text messages to users who have provided their mobile number and consented to receive them. These messages are transactional lead notifications and account/service alerts related to inquiries submitted through your website.

• Program: Lead Automation Solutions — Lead Alerts.
• Message frequency: Recurring; frequency varies based on your lead and inquiry volume.
• Message and data rates: Message and data rates may apply, per your mobile carrier plan.
• Opt-out: Reply STOP to any message to unsubscribe at any time. You will receive one confirmation message and then no further texts.
• Help: Reply HELP for assistance, or contact us at hello@leadautomationsolutions.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Mobile opt-in information and consent are used solely to deliver these messages and are never shared with or sold to third parties.

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Lead Automation Solutions and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, Lead Automation Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our services.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

Results Disclaimer

Figures we report to you — calls, form submissions, search rankings and search performance — are measured from your own website and telephone number, and you can check them against your own records. Screened robocalls and submissions identified as spam are excluded from those figures, so a reported count is lower than the raw total rather than higher.

We do not guarantee any specific outcome. Search ranking depends on your market, your competitors, and factors outside our control, and we do not promise a particular position, a particular number of inquiries, or a date by which either will be achieved.

Billing

You are charged for the leads your website produces, and for nothing else. There is no subscription, no minimum term, no fixed-length contract and no notice period. Fees are billed monthly in arrears — after a period has ended and its leads are known — through our payment processor, Stripe, to the payment method you provide.

In a period in which your website produces zero or one lead, no invoice is raised and nothing is charged. This is not a discount or a credit; no charge arises at all.

The amount depends on how many leads the period produced. A base rate, which depends on your trade and your market and which you are told before you provide a payment method, covers two to five leads. Your first lead in each billing period is free, so zero or one lead costs $0. Each further block of five leads multiplies that base rate: six to ten leads is twice the base, eleven to fifteen is three times, and so on. There is no upper limit and no cap.

What counts as a lead. A lead is a form submission from your website, or a telephone call to your tracking number. The following are excluded and are never charged for: automated or screened calls that did not reach your line; calls identified as wrong numbers, sales calls or test calls; callers who contacted several unrelated businesses we operate sites for; answered calls shorter than fifteen seconds; and submissions identified as spam. Where the same person both calls and submits the form, they are counted once. Whether a lead becomes a customer of yours does not affect the charge.

Where a lead came from does not change whether it is billable. If you add this website to your Google Business Profile or any other listing, visitors who reach the website that way and then call or submit the form are charged for on the same basis as any other lead. Some of those people might have contacted you directly had the listing not linked here; we have no way to distinguish the two, and we do not attempt to.

Nothing is charged before you provide a payment method. Billing begins on the later of the date you provide one and the date your free preview period ends, and no period before that date is ever billed.

New clients receive 30 days of full access to the lead dashboard at no cost and without providing a payment method. This period begins the first time the dashboard is opened. Leads produced during it are yours and are not charged for.

After each period ends you are sent a statement itemising every lead charged for, with its date and the last four digits of the telephone number, so that the amount can be checked against your own records.

If a charged item was not a lead — a wrong number, a sales call, or a duplicate — you may tell us, through your dashboard or by replying to your statement, and we will remove it. Because the amount is banded, removing an item does not always reduce the amount charged; where it does, the difference is credited against your next invoice. Where it does not, we will say so.

We may change the base rate. Any change will be notified to you in advance and will take effect from a following period, never one that has already ended. Amounts already charged are not affected.

If a payment fails, we will attempt to collect it again and will notify you. If it remains unpaid after those attempts, access to lead contact details may be suspended until payment succeeds.

Stopping

You may stop at any time and without giving a reason, by removing your payment method in the billing portal linked from your dashboard or by telling us. You do not need to give notice or complete any retention process.

You will still be invoiced for leads already produced before you stopped, on the next monthly billing run, and for nothing after it. Because billing is in arrears there is no unused period to refund: you are never charged ahead of the leads you receive.

When your service ends:

• The website stops forwarding inquiries and calls to you, and the tracking number ceases to route to your line.
• Every inquiry you have already received remains yours. We make no claim to customers you have already won, and we do not ask you to stop contacting them.
• The website and domain remain our property, and we may offer them to another business in the same area. We do not reserve a city for a service that has ended.
• Your dashboard remains accessible but lead contact details are hidden. Your historical lead counts, charts, ranking data and past statements stay visible to you.

If you start again later, we will do our best to reinstate the same website, but we cannot guarantee it will still be available.

Termination by Us

We reserve the right to terminate or suspend access to our services at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason. Where we terminate your service for a reason other than your breach of these Terms, you will be invoiced only for leads already produced, and no further charge will arise.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms, please contact us at: hello@leadautomationsolutions.com